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Please explain a charge on my Credit Card!!!

Reviewed: Thu, Jun 16, 2022
About Avis: 10.0 /10
All good except for an unauthorised and unexplained debit of $60 on my credit card 3 days after our return. Car was returned with full tank, no damage. Am seeking explanation and refund from you!!
About QEEQ: 10.0 /10
Reply by Qeeq:
Thank you for your comment. The extra charge is for one way fee, which is payable upon collection. If you have any questions, please kindly feel free to contact with us. Have a great day!
Compact | Ford Focus or similar

Relevant Reviews on Avis in United States

Hilary Addison

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Reviewed: Mon, Mar 24, 2025
About Avis: 10.0 /10
Very thoughtful service. Both car pickup and drop-off were quick and convenient, taking just ten minutes! They even provided a free upgrade when adjusting the car model.
About QEEQ: 10.0 /10

Werner Bloomer

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Reviewed: Mon, Aug 19, 2019
About Avis: 8.0 /10
Booked through QEEQ for 3 days at $183, arrived an hour early and the bill changed to over $220. Told them I rented for 3 full days but they couldn't adjust it, issuing the bill for 3 days and 1 hour. Not sure if the problem was with the system or the staff. After signing and swiping my card, I saw a charge of $266. Didn't have time to argue, so drove off feeling ripped off. On the third day, I returned the car an hour and a half early, received a message saying the charge changed to around $182. I'm really not sure how to rate Avis.
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Nora Violet

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Reviewed: Mon, Nov 20, 2017
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Very good and clean

Arno Harriman

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Reviewed: Sat, Nov 8, 2014
About Avis: 8.0 /10
The car was very new, with only 20,000 kilometers on it. Picking up and returning the car was very convenient. Avis strongly recommended us to rent a GPS, but since the BMW i-Drive system comes with onboard GPS, it felt a bit like a rip-off. However, we ended up renting it because their GPS supported 4G Wi-Fi hotspots and free international calls, though we only used it for internet and calls.
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Ryan Theresa

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Reviewed: Sat, Aug 20, 2016
About Avis: 10.0 /10
Very satisfied with the car rental experience, fast and convenient.
About QEEQ: 10.0 /10

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