Wait 75 min. at airport no transportation , cost me $20 dollard with a other compagnie , the clerk at routes couldn't find my reservation take him 30 min. to notice it was already pre paid , the car had 2 glass of hard liquor and a old pair of socks in the back , good thing about it we had a 2019 new Durango, the drop off was good , but I just wish now I would have my deposit back?

I was surprised with extra fee of $90+ because I didn’t have a comprehensive insurance so I have to buy one from them for the 5 days I’m renting the car. My cost doubled. When I was returning the car. The old man from the desk told me to go out and drop off the key to someone outside the office. It’s just so happened the shuttle driver was there and told me to drop off the key inside the office to an agent there. Poor communication and customer service by the old senior guy with a arm sling.

I was surprised with extra fee of $90+ because I didn’t have a comprehensive insurance so I have to buy one from them for the 5 days I’m renting the car. My cost doubled. It should’ve been noted here at Easycarrentals before I booked it.

Car rental was offsite. I landed 10:40pm on Tuesday and routes said they sent a shuttle on the way. 11:30 i called again they said they are on the way. 12 o’clock they stopped answering and left me stranded at the airport. Had to take an uber to hotel the first day. And uber next day to get to routes to pick up vehicle. Terrible customer service. Dropped the car off and took almost an hour for the shuttle to take me to the airport

Long wait at Airport for pickup was long.

We waited for 1 HR 14 minutes at airport. Called 3 times. No apologies.