Positive

In some areas of London, congestion charges need to be paid, but it was inconvenient for us to handle it and we couldn't complete the payment. It would be better if the rental office could assist with this service.

The store at the airport is quite large with many staff. Although it's a bit far from Heathrow T4, there is a free shuttle service available.

All good so far.

Good.

Staff at pickup we’re not very helpful

Great service worked very well

Like: The vehicle was great! It was just what we needed for 5 adults with luggage on a week exploring the UK.
Dislike: Picking the vehicle up seemed to take a very long time. Being a warm day, the other 3 adults came into the waiting room with their luggage and the lady doing our paperwork realised they were with us and said she had been going to give us a different (smaller) car but when she saw the others and their luggage, she gave us the car we had booked. I thought this was a little odd - there was a reason we had booked a large vehicle, but we were glad the others came in when they did so we didn't have to come back and do it all again! We had to drop the vehicle back after hours and had been told to drop the key in a certain place in the terminal, however the terminal had also closed and a security guard told us he was to take the key. We haven't heard anything back, so assume the key got back to the right people in the end.