Nightmare

REAL EXPERIENCE!! AIRPORT AND SHUTTLE: I arrived at Orlando Airport and walked about 10 minutes to the shuttle stop. I waited at the shuttle stop for around 15 minutes, the shuttle arrived. The ride was around 20-25 minutes as the shuttle visited both terminals on the way to the place. ROUTES OFFICE: When arrived at Routes, there were around 15 people in the room. I signed a waiting list so I was now in queue to collect my pre-booked car. They had Netflix on a TV (but the screen was frozen) and a few chairs, but they were all occupied. They had a water cooler but it was empty, so I stood by the door. After around 30 minutes, somebody called my name and I went to the counter. CUSTOMER EXPERIENCE: Nobody was wearing name tags, but a lady helped me and the first thing she said was: "Which insurance would you like to buy?"... Option 1. 21.95 per day or Option 2: 24.95 a day. The difference was the deductible. I told them I don't want to purchase insurance, I had my own. So they asked me for insurance proof, however, my insurance ID card was not enough. They wanted the full form which listed all the figures and totals lol. After calling my company 3 times and spending around 40 mintues on the phone, I finally got the paperwork emailed over. I saw many people giving up and paying them $21.95 per day, I suppose this is how they get their money! CHARGES: Deposit they charged to my card was $350 based on a $50 rental. They charge 11.95 per day for SunPass. If you run a cashless toll without it, their admin fee is $100 per toll. They do not rent to young drivers under any circumstances. Insurance Option 1. 21.95 per day or Option 2: 24.95 a day I made a video of the entire experience for YouTube. Check that out soon! :)

pick up at airport needs help

Car was great! Excellent condition. The only problem is I had a flight to catch at 6:45 and Routes did not open until 6am which I was not aware of. I assumed there would be a drop box and or instructions on what to do if you have an early flight. There was no drop box to leave the key and car. If this were available I would strongly recommend routes, otherwise if you have an early flight to catch you might want to look elsewhere. It was a great experience minus the drop off mishap.

SHOULD HAVE MORE SHUTTLE BUS IN BUSY TIME, SHOULD'NT HAVE TO WAIT FOR 30 TO 60 MINUTES

GOT GOOD PRICE

Like: Price was fantastic! I thought it was a scam- telling everyone
Dislike: I liked everything