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Live chat Email us Service Code: 4200272173
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Reviewed: Fri, Sep 9, 2022
About ACE Rental Cars: 5.0 /10
Phone numbers are not accurate, it does not go directly to Mascot office. And when it does, no one picks up.
About QEEQ: 10.0 /10
Customer service was amazing and tried their best to arrange for alternatives and kept calling Ace car rental for us while we were waiting to be picked up from Sydney international airport for more than an hour to get hold of them.
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. Thank you for your feedback. We look forward to serving you better next time.
Compact | Mystery car or similar

Relevant Reviews on ACE Rental Cars Sydney Airport

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Sun, Jan 12, 2020
“Great customer service & easy booking process.”
About ACE Rental Cars: 7.7 /10
The car was fine & customer service once we got to the pickup office was good. We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.
About QEEQ: 10.0 /10
No complaints with Easyrentcars. Actually I must point out that the couple of occasions I emailed them with queries they came back to me straight away.

View more >
Compact | Toyota Corolla or similar
Reviewed: Sun, Dec 29, 2019
About ACE Rental Cars: 9.3 /10
The location is a bit off but otherwise nothing to complain about.
About QEEQ: 10.0 /10
All great as usual

R.STINSON

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Sat, Nov 9, 2019
“value for money”
About ACE Rental Cars: 8.0 /10
please keep up your good work
About QEEQ: 8.0 /10
please keep up your good work

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Mon, Oct 21, 2019
“Service sans problème mais attention! Pas de “e-tag” donc problème pour les péages”
About ACE Rental Cars: 8.3 /10
La voiture été confortable et bien pour tous mes besoins
About QEEQ: 8.0 /10
Ils été assez bien

Glenn

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Mon, Sep 9, 2019
“Dents and more dents”
About ACE Rental Cars: 5.0 /10
The Ace car was in extremely poor condition. I had to get a staff member to come out and list some more dents/scratches that weren’t previously listed which delayed my departure
About QEEQ: 10.0 /10
All good

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