CAR RENTAL REVIEWS ON ACE RENTAL CARS AT SYDNEY INTERNATIONAL AIRPORT, SYD

The one thing about the car: I did not like the smell, although it was clean and in a good condition, however I think cleaning could have been better to remove the smell. Pick up was quick. Drop off: didn't find the entrance straight away, had to U-turn, no clear large title at the entrance. Also had to wait for a while for stuff member to get ready to serve me. Staff does not meet you at the entrance, no guiding showing where to go, figure out yourself.

It was a Saturday morning so the office was very busy plus there was a problem with one customer’s booking what blocked one of the team member. Our lady at the counter was a new staff there so that’s why it took a bit longer but overall no complaints. Suggestion: get a better booking software. The one used there is some kind of a MS DOS based one from 90’s which is heavily user unfriendly.

I can't effectively deal with problems in travel. I want to extra days,but no body can help me. I try to ring & mail &face book message.

Excellent communication with Staff. Very helpful

The staff when picking-up the car were very welcoming, friendly and efficient. The drop-off could not have been smoother and the person who checked over the car even got the courtesy bus to wait for me. Excellent customer service all round!

While price drop magic did not eventuate. I did continue to shop around and there were no better prices available. No issue with use of the platform and would not hesitate in using QEEQ again.

The staff member that served me was great. Polite and very friendly. The car was in a great condition.

The car was a little large.I would have preferred a smaller one.

We received an upgraded vehicle which was appreciated.

I thought the car( Toyota hybrid) was extremely easy to drive and very economical

Great value for money, excellent counter service. Easy and im going back again next weekend to do it again!

Best comparative site ive found for rentals cars simply because of its smoothness and its an ease to use. great service. thanks

Counter don’t easy for find.

Your promotion make the price cheaper than other.

To long at pick up long queu st car shop. Didn’t explain enough car person. Driver didn’t really want to unload luggage who’s job is it I always like to help big this driver was looking and waiting . Overall whole device out of 10 a 6 Car was good no worries .

La voiture été confortable et bien pour tous mes besoins

Ils été assez bien

Great car for the price. The only gripe I have is the system used to use Toll roads. No Etag supplied with the car. A bit of a hassle to sign up to Emu toll & you are charged 75 cent photo fee for every toll.

Great car, excellent service

Great booking platform.

Staff at pick up were a little rude. Admittedly we arrived a little early but were told we had to wait outside in the heat until our allotted time.

The counter staff at Mascot were friendly and very helpful. The windscreen was a little dirty on the inside from a previously attached GPS and stickers that had been removed.

Phone numbers are not accurate, it does not go directly to Mascot office. And when it does, no one picks up.

Customer service was amazing and tried their best to arrange for alternatives and kept calling Ace car rental for us while we were waiting to be picked up from Sydney international airport for more than an hour to get hold of them.

Live chat experience is wonderful - fast, accurate and helpful.

good

good