They gave me the wrong car

B.Sim

United States

Reviewed: Mon, Apr 29, 2019

About Hertz: 9.0 /10

Hertz didn't have a Dodge Challenger and none in the adrenaline collection when I arrived for pick up. They gave us a free upgrade to an Infiniti SUV, however, we only wanted an American muscle car. The supervisor told us that they would give us a call in the morning so that we could swop cars. No call was ever made and I had to call them personally to check and reserve the only adrenaline collection car, a Camaro SS. The car was clean internally and smelt new. It was a joy to drive, but barely had enough space for our luggage.

About QEEQ: 10.0 /10

Calvin has been great help. He contacted Hertz for us to reserve the adrenaline collection car. He did mention that a Dodge Challenger would be available, but Hertz insisted that they do not have specific car reservation. Still, he has been great help

Intermediate | Dodge Challenger Guaranteed model

1 days rental

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Reviewed: Fri, Oct 7, 2016

About Hertz: 10.0 /10

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United States

1 days rental

Full Size | Nissan Pathfinder 2 Doors or similar

Reviewed: Thu, May 2, 2019

“It was easy and got me a great price.”

About Hertz: 8.7 /10

It took them over 30 minutes to have our car ready for us while we stood at the counter and waited. It was pretty ridiculous. I think the counter next to us had five people go through In that time. The price they had in their computer was more than what was quoted by easy rent cars. But I showed them the invoice and they manually updated it with no problem.

About QEEQ: 10.0 /10

It was a little weird at first. Seems like there’s a catch to it. But read through the material and there wasn’t any fine print that I could find so I thought I’d chance it. They rebooked me at a better price which was a big surprise so overall I’m very happy and will use again.

They gave me the wrong car

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