All fine

Budget were terrible. I've used Alamo for years and never had a problem. The minute that we arrived and went to pick up the car Budget were creating problems. They wouldn't accommodate us with any of the things that Alamo do as a matter of course, such as adding on an extra driver. They then allocated one car to us whether we liked it or not, whereas Alamo always give us a big choice of cars to choose from. Finally, Budget added on $55.44 to our bill when we dropped the car off, which I only noticed yesterday. When I phoned them they were less than unhelpful. The guy told me that we had returned the car without any petrol which was completely untrue and a blatant lie. I filled up the tank on the way to the airport so the tank was full when we dropped the car off. The guy also told me that we had returned the car late and took no notice when I tried to explain that we had been stuck in heavy traffic on the way to the airport. I also explained that we had dropped car off two hours late to Alamo previously and that they had bot charged us a penny for it. After falsely accusing us of giving the car back with no petrol in it you would have thought that they would have completely waived the "late return" charge, but no they would only give a partial refund. I will never use Budget again if I can possibly help it and I will do my best to make sure that no-one else uses it.

Car was different to the car requested and budget were unhelpful when the pick up location was different to that on our booking form. Car also has oil service message come up straight away but we were told this was ok to take regardless of warning message.

Very Happy with service

Excellent

The address that I received for my car reservation took me 7 miles away to a house and not Budget Rent a Car. The Budget Rent a Car is in Denver not Aurora, Colorado. The address took me to Aurora and almost made me late to drop off the car. Change the address to reflect the location of the Budget Rent a Car address. The address is Denver, Colorado NOT Aurora, Colorado

My website on my Easyrentcars URL didn’t show the same low price choice that they showed on my Uncle’s computer for the same website. That’s very strange.

Like: comfortable, modern amenities, plenty of room
Dislike: We didn't get to have insurance because for some reason our reservation went through a British company!