Excellent, especially when compared with my last NYC rental.

Excellent.

At the location, they tried to upsell me, claiming that California roads are difficult to navigate and suggesting a safer SUV upgrade for an additional fee. Their sales pitch was hard to refuse. Then they said I could choose any car between spots 60-99. A lot of misinformation followed, and I accidentally drove off in a car someone else had reserved. I couldn't exit the parking lot after scanning the QR code and had to return the car. The entire car rental process took almost 2 hours. In the end, I decided not to go with the SUV upgrade, got a refund for the price difference, and rented the sedan from my original booking. They gave me a car that's a tier higher than what I initially booked, which was a pleasant surprise.

Car was the correct class. Very long wait to get service at the airport

All good

Locating the car in the car class we selected was a challenge. We were told to go to "Area 7" to pick out our car. There were multiple 'Area 7s" for a number of the car companies. We had to ask which "Area 7" belonged to Thrifty. When we got to the proper location, there was one car left. What would have happened if there weren't any cars left? Would we have had to pay for an upgrade?