I had a bad experience. The end price was much higher than what was shown on easyrentcars.com. They had a lot of additional add-ons that I was forced to pay so the end price ridiculous. Wouldn’t use Thrifty again.
We had to pay to upgrade as the original car was too small. The car was expensive but proved ideal for our needs. Why did Thrifty acquire a car with cream leather. It has dirty marks on it that wouldn’t have shown so much on BBC a car with a dark leather interior. Otherwise it was a nice car.
Pick up was extremely good at Seattle Airport. Staff all extremely friendly and helpful, got us on the road quickly.
Drop-off staff were not as friendly and failed to explain why an early drop off fee was charged despite drop off only being 25 minutes before late fee would be charged. This was extremely disappointing.
Behaviour of the Staff at customer service is good until you refuse to buy their offered trip protection insurance, once you refuse it their behaviour changes to being very rude. My customer service advisor literally threw the booking papers at me and told me to go downstairs to find your vehicle. That was shocking.
I got into Seattle over an hour late. When I got to Thrifty there was no one in the terminal office I had to go to the garage. I was told there were no cars and I would have to wait 30-45 minutes for a car to be cleaned. It was about 35-40 degrees out and we had to wait in the cold. I paid a little more for a small SUV but, got a standard car. We were assigned the car that came out whatever it was. Take it or go. I was not happy with the car and asked them to give it to someone else but, they didn’t want to listen. I took the car due to the late hour and not wanting to try another agency
The lady at the counter was high pressure in selling me extra insurance and also prepay a tank of gasoline. Didn’t want either and she almost insisted I get it. Other than that she was efficient.
We had to pay an additional $13 fee per day for the privilege of allowing the spouse to drive the car. This is unacceptable and we will not rent a car from Thrifty anymore.
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View more >Dislike: the vehicle without the side mirror control!
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View more >Dislike: None
r.valderrama garcia
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