I really want to have that specific model, if they have that it should be more better.

Up sell of prepaid fuel on drop off was way more expensive than doing it myself. They told it its at a cheaper price per gallon when i got the car to do that.

We waited for a long time to get the car, which was not the car we reserved. We reserved a mini van and ended up with a SUV with 3rd row seating after waiting for a very long time for a van. There were many other families waiting for a mini van as well but there were none available. We got tired of waiting as our visit was short in LA and we had much to do. We finally agreed to take a SUV just to get out of the Thrifty lot.

Booking was easy!

I paid for my car in advance and was under the impression nothing else needed to be paid. Upon collecting the vehicle I was given another invoice which was not clearly explained to me. There was a whole lot of items such as additional insurance which I didn't understand and quite frankly didn't need. The sales person simply gave me the invoice and didn't go through what each item meant. After a 16 flight I wasn't in the right frame of mind. It's quite disappointing to say the least, will not use Thrifty again, they are very dishonest.

Like: They offered me upgrade with big discount and I took SUV. Very low mileage car and so comfortable to drive.
Dislike: Exterior was not clean enough.

Like: Free upgrade
Dislike: The car was a bit dirty in the windows