Easier, smooth and relaiable

Apex is my top choice for car rentals in Australia and New Zealand. The cars are new, the service is excellent, and the vehicle condition is great. I brought my own navigation mount and upgraded to a Staria in Melbourne. We were five people with one 28-inch, one 26-inch, two 24-inch, and one 20-inch luggage, and we had plenty of space. I adapted to driving on the right-hand side within half a day, as I had lived in the UK for a few years. Driving etiquette is very similar to the UK, making it an easy transition.

Very good

The girl at the reception was somewhat friendly. However, her company has serious problems. I'm talking about core values. This issue has led the company to adopt the worst strategy possible—renting out very old cars with over 135,000 kilometers on them. This caused my car to break down after just 100 kilometers from the store! I've been renting cars worldwide for over 25 years and have rented from almost every rental company. No rental company dares to do this. That night, I missed dinner and had to make do with pizza. I almost missed my booked motel as well!

Apex did not provide the Mitsubishi or similar vehicle but provided a granddad people carrier!!!! Apex staff refused to honour the reservation despite several requests.

Apex were great to deal with. No problems at all.