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Above average except for dysfunctional sat nave which spoilt the experience.

Reviewed: Wed, Oct 26, 2022
About Europcar: 8.0 /10
The Kia was in excellent condition and the latest model. However: Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount. It follows I was mislead in relation to having to pay extra for sat nav. The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.
About QEEQ: 8.0 /10
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.
Compact | Kia Cerato or similar

Relevant Reviews on Europcar AUCKLAND INTERNATIONAL AIRPORT

Maud Lynd

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Reviewed: Mon, Apr 16, 2018
About Europcar: 2.0 /10

Mirabelle Ingersoll

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Reviewed: Wed, Dec 13, 2023
About Europcar: 10.0 /10
Great service attitude. Although I don't understand English well, they patiently used a mobile translator to communicate.
About QEEQ: 10.0 /10

Maxwell Daniell

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Reviewed: Thu, Sep 12, 2019
About Europcar: 10.0 /10
Great experience. The car was clean and almost new. Very comfortable!
About QEEQ: 10.0 /10

Y.Ho

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Small SUV | Suzuki S-cross or similar
Reviewed: Mon, Dec 30, 2019
“Excellence”
About Europcar: 10.0 /10
The car was expected my expectation in a positive way as I was upgraded to a larger SUV which is nice and spacious. It took awhile to queue to pick up the car. I think it could do it better with more staffs.
About QEEQ: 10.0 /10
It was a good experience overall.
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I.Duley

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Economy | Holden Barina or similar
Reviewed: Thu, Sep 5, 2019
“We had to queue up at the Europcar reception for over 60 mins with 3 tired kids.”
About Europcar: 7.7 /10
Waited too long to get the car and staff were not very helpful.
About QEEQ: 10.0 /10
EasyRentCars was easy to book

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