Excellent Experience - wish all car rentals (which I do about 3-4 times annually) were as good

The basic insurance was initially said to be over 1000 AUD, but it turned out to be over 2800 AUD. They told us that for any accident, they would deduct more than 2800 AUD, so we reluctantly paid an extra 34 AUD per day for insurance. As a result, the rental fee almost doubled. The service quality of international car rental companies is generally average; it's often difficult to reach them by phone.

Picking up the car was very convenient, right next to the airport with no obstacles. When returning the car, there were staff waiting in the parking lot. As soon as they saw us pull in, they approached us, checked the car and fuel, and let us go. Very convenient. The car we rented was different from the one we booked, but since the order mentioned 'or similar', it wasn't an issue.

The service was fast and convenient, and the condition of the car was surprisingly good. Picking up and returning the car both took less than 10 minutes. There was a support phone line, which I called twice, and they answered all my questions with great attitude. Overall, it was a very good experience.

I went early in the morning, and there were basically no people. I completed the paperwork and picked up the car. The car had only been driven for a little over 1500 kilometers, almost new, very satisfied. I had seen many reviews mentioning that they easily point out wear and tear when returning the car. We had some minor scuffs on the tires, which I consider normal wear and tear, but there were no issues when we returned the car. It was excellent.

Overall service at Budget is excellent. Their staff is helpful and eager to answer your enquiries.

Price dropper is good. The interface Is a bit complicated. Hope it can improve later