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Very smooth pickup and drop off, but beware of extra charges.

Reviewed: Wed, Jan 4, 2023
About Avis: 9.0 /10
The rental was smooth and efficient at pick up and drop off, and the staff were helpful. My one issue is an extra charge applied of $152.90 , with a receipt that shows only an apparent fuel shortfall on return of just 0.5 gallons even though the fuel gauge showed over the full point on return. (which I confirmed on return but did not think to photograph).
About QEEQ: 10.0 /10
Good customer service so far. I appreciated the advice email before pickup. I would like some follow up on this surcharge issue.
Reply by Qeeq:
Thank you for your comment on our website. Regarding your query about the extra charge. Upon checking, you were charged extra for Toll charge and corresponding tax and Surcharge. There is no fuel charge. The final invoice has been forwarded to you. Please kindly check.
Economy | Kia Rio or similar

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Small SUV | Toyota RAV4 or similar
Reviewed: Tue, Sep 19, 2023
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The counter staff in Santa Monica was unhelpful annd extremely unfriendly , she gave us no information about the car or charges …. We were very disappointed with the service we got the lady was so rude and unprofessional … In comparison in San Francisco at the drop off the service was exceptional .
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