CAR RENTAL REVIEWS ON AVIS AT LOS ANGELES AIRPORT, LAX

Be sure that you get the car from the same price group, as they don't inform you on that upfront.

Easiest way of car rental process ever!

All absolutely fine, no up-sell attempts. However because we’d booked through Qeeq they wouldn’t allow us to register at the Preferred counter with our Presidents membership, had to walk to the other building and queue again.

Unfortunate that we can’t connect our Avis preferred number on the booking like we can with other agencies. Sadly for that reason I won’t use Qeeq again for Avis. Everything else absolutely fine.

Great car. Too bad that one of the speakers was broke. Music had a cracky sound.

Nice an easy booking.

spent in a line almost 2 hours to get my car in a long line with very few Avis staff pressen to help a faster handling.

Waited a long time to be served at collection and then the oil light was on the car! Had to swap the car for another one and it was still very dirty and had a lot of marks and dinks on. This was a convertible, premium car! Drop off signs would be helpful (at Aria, Las Vegas) as took a while to find the office to drop off keys. We were told needed to refuel nearby and take receipt but guy said not necessary. Not a great experience.

Happy with service from Easyrentcars

Like: Good car.
Dislike: Two hours to pick up the car! Disaster !

The dodge caravan is a really good road vehicle for long drives

Very efficient

Dislike: very long lines at LAX pick-up point.

I requested a small car to keep the fuel costs down. The car I was given was a Nissan. Sentra, which at the time seemed good but it turned out not only to be a gutless wonder but a gas hog to boot! The car was really noisy as well, so must not have been very well insulated. I will say though that the staff were friendly, polite & helpful.

The booking platform was easy to work through and would happily recommend.

I will never use Avis again. Vehicle broke down , vehicle seized up doing twenty miles and hour to a dead stop,I we were almost hit and then a comparable vehicle was not brought to exchange. They left us stranded on the side of the road said it would take four hours for replaced vehicle. Several hours later and several unnecessary calls asking what type of vehicle is needed. 12 hours later still. A vehicle to small was brought, we did not except vehicle. This service was Completely unexceptable. I will never recommend this company. Terrible experience!!!!!!!

People shouldn't wait for an hour to pickup their car. More people should be at the counters on hours with high volume

Nicely pick up and drop off.

Good

A few days after returning home we get an invoice from Avis for charges in excess of voucher value. The various charges have no 'key' to explain what they are - VRF charges, CFC charges, TOF charges, Combination of charges - and also include PAI (presumably personal accident insurance) and roadside assistance plus that were offered at the desk and declined. The car was collected from a large car depot late at night and once I had signed the forms I was told the row/space number for the car and we had to trudge our cases across this depot to find the car. Due to lack of lighting it was impossible to inspect the car which, upon closer inspection the next day had many marks on the bodywork. I would not hire from Avis again!

Like: We booked three 'Mustang or similar' and 'Chevrolet Tahoe or similar' so they gave us a Mustangs and Tahoe. That`s was exactly what we looking for.
Dislike: 1. The car has 40-50% of gas in tank. 2. The employee tried hard to sell additional insurance. It's annoying. 3. About 20 min was wait in a line plus about 40 min waiting for a car on parking lot.

Very straightforward. Once I got to the rental centre, the guy at the desk was very efficient. I had to wait about 15 mins for the car but that wasn't a problem at all. All very easy

It was easy enough. A smooth process all the way throughout

Nice experience, great car condition, very friendly staff at checking, it was very fast process