I will never go through anything else again!

Customer service reps could not have been more helpful. Really pleased with whole experience.

Smooth online process.

The pickup location in Palm Springs was difficult. There were not enough signs to indicate where to go. I had to walk through the hotel/casino to find anyone who could direct me. The drop off location in Las Vegas was even worse. The address on the car rental was insufficient to return the vehicle. I called the number for the hertz desk at the location provided- no answer. I then called up to get further information from the hertz helpline on where to drop off the vehicle but was told they couldn’t assist me as the car was registered under my friends name (I paid/booked the original transaction but my friends credit card was used for a deposit as mine was not working with Hertz). This was unhelpful and it took several iterations before the assistant provided the same address for drop off that I already had - unhelpful. In the end we had to go through another hotel and ask and they were able to assist. The process meant we returned the vehicle at 12.57pm and there was no one tending to the front desk. If Hertz attempts to charge me for another day (because we were late) there will be repercussions.

Like: new car with only 24K miles done. Good service, i was in & out within 20 min.
Dislike: They should have kept snow scraper in the car as it was snowing heavily & on day 1 of snow I didn't have anything in my car. i had to use my jacket to get snow out.

Like: After the wait , I asked to get upgraded for my wait , and the clerk did so and was very good and pleasant
Dislike: Too long a wait at time for pick up over 30 min.