Paid twice for insurance through easy cars then through ace car rental

Staff were very friendly and gave us local information about where we were going

I had booked a 4x4 as I was heading out into the country staying on a farm and Australia has loads of bush fires, so wanted the ability to off road. Ace do not have any 4x4's and ban anyone driving their cars on the majority of Australia's roads, as they are not tarmac.

awesome service, they adjusted the drop off time to reflect their actual closing time (different than quoed by easyrentcar)

good, easy, simple

Car was large medium SUV, roomy, drove well. But there was no fuel in the car on pick up. And I won't rent with Ace again in Brisbane because unlike other companies, they don't provide e-tag or simple means to pay for road tolls. You have the choice of paying an exorbitant fee of $38 + toll for every occurrence, or going on very round about and complex routes to avoid tolls. Very inconvenient.

All good.

I love dealing with Ace, they are friendly and easy to deal with and had I’d been able to book direct with them I would have