It was awesome once I arrived to the Hotel to pick the car up.

The car was not a problem however the staff at the desk was terrible and horrible to say the least and RUDE .First we were not aware that as residents of Las Vegas we needed to bring a utility bill -There is absolutely no statement or warnings during the booking process that was made as a requirement. She insisted for a utility bill /statement .We were asked specifically to bring an ID /Voucher /Coupons / credit cards but nothing about utility bills so here we are came in an Uber trying to rush back home to get a utility bill but then no guarantees when you come back to find any available car. Frustrated to say the least but the other attendants , ( the attendant that brought the car , took pictures and the one that gave you the car keys and point you to where you car was, were nice )

I was very pleased with the whole process and the car booked.

They still have a hold on my card for some reason I’m trying to figure out why that’s my only problem it’s been five days no one’s calling me back

Staff was knowledgeable and helpful. We spent little or no time waiting. The car was very nice and even bigger than we thought.

They did not provide the requested mid-size SUV. They assigned three to me and asked me to wait for them being cleaned. Within 5-10 min these cars were given to other customers. I had to take a small vehicle and bring it back for an exchange next day for the reserved SUV. I wasted hours and money for their mistake and mistreatment.