Excellent

Arrive early, long wait in line.

When picking up the car, the counter staff still tried to sell insurance and suggest an upgrade to a larger car. After repeatedly refusing, I finally got the car! At the pickup, I took the contract and went to the designated car area to choose the vehicle myself. Any car parked in that area was available for selection. Nobody inspected the car with me, so you need to be cautious. However, the selection was vast, with significant differences among the options. Take your time to look around!

The wait time was a bit long, but the staff was persuaded to upgrade our Kia to an Enclave.

Salt Lake City Airport wasn't crowded; Alamo had relatively more people, unlike Hertz which had none. Overall, the efficiency was decent—waiting in line and picking up the car took about half an hour.

Like: Great car, efficient service overall
Dislike: Some difficulty to find the car rental in Newark airport based on address given . Also , we were asked additional payment to be given the signal equipment in case of problem (red triangle etc) and I think this should be included