Generally satisfactory experience right from picking up the car until returning the car

Satisfied

Overall satisfied. Simple process, convenient pick-up and drop-off.

The car had mechanical problem. The cat vibrates non stop whenever the car go over 60 MPH. Told the return agent and they did nothing about it. , they didn’t even said they sorry for my experience.

Amount due at pickup per your confirmation should have only been $346.92. I had to pay $449.04 to get the car at Hertz. That is over $100.00 from what QEEQ.com quoted me. WHY?????

Like: Picking up the car is very easy as a shuttle takes you right to the car rental area and once there, you are are your way within minutes. When dropping off the vehicle, Hertz staff were very friendly, addressed me by-name and helped me get to the return shuttle.
Dislike: What wasn't so pleasant was when I went to get the car I reserved, it wasn't available. I did get a comparable-sized vehicle, but I'd chosen one specifically for cargo space and vehicle familiarity and I wanted to feel comfortable in a car I'd driven before. Getting the car to Logan's drop-off point was straight-forward, after all the nail-biting I did to find my way through Boston!