gracias a ustedes pude reservar de forma eficaz, mejor que con los empleados del mostrador de AVIS.

Al ir a recoger el coche tuve que esperar casi dos horas de espera. Tenía reservado GPS y no tenían disponible. El coche facilitado era de gama superior a la reserva, muy satisfecha.

Excelente

The rental was smooth and efficient at pick up and drop off, and the staff were helpful. My one issue is an extra charge applied of $152.90 , with a receipt that shows only an apparent fuel shortfall on return of just 0.5 gallons even though the fuel gauge showed over the full point on return. (which I confirmed on return but did not think to photograph).

Good customer service so far. I appreciated the advice email before pickup. I would like some follow up on this surcharge issue.

Stiffed for $420 insurance which I don’t need

I was traveling with a service dog and was told “if there is one dog hair in this car upon return, there is a $250 clean up fee”. This caused much anxiety and I ended up buying a lint roller to clean car when returning. When I got the car, there was a MacDonald cup in the door and crumbs in the console. I am glad I am the dog’s trainer because if I was disabled, I could not clean the car for them.

Not enough staff in Seattle office so had a long wait. We dropped car off early in San Francisco due to parking difficulties. We had been advised on the phone that we would get a refund for unused days but this did not happen. In addition we have received an invoice for a surcharge since we got home -for what? Very disappointing.

Address for pick-up from Avis in Seattle was incorrect so booking had to be altered.