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Search for ACE Car Rentals in Toronto

NOT ACE AT ALL

Reviewed: Sat, Nov 25, 2023
About ACE: 4.0 /10
The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.
About QEEQ: 8.0 /10
ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.
Toyota Corolla image
ACE
Toronto Pearson Airport(YYZ)
Toronto
Canada
Compact | Toyota Corolla or similar

Relevant Reviews on ACE in Canada

Megan Marjory

View more >
ACE
Billy Bishop Toronto City Centre Airport(YTZ)
Toronto
Canada
Reviewed: Sun, Dec 30, 2018
About ACE: 6.0 /10

M.Bagger

View more >
Economy | Toyota Yaris 2 Doors or similar
ACE
Calgary Airport(YYC)
Calgary
Canada
Reviewed: Thu, Aug 29, 2019
“Great experience! AAA+++”
About ACE: 10.0 /10
This location is off site in Calgary, we waited about 50 mins to be picked up , ( Tip, call when you get off your flight for pick up!) Driver was friendly and apologized for the delay, busy and weather! Clean car , Brand New Kia Soul 1500km , over all great experience! AAA +++
About QEEQ: 10.0 /10

View more >
Compact SUV | Toyota RAV4 or similar
ACE
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Aug 28, 2019
“Trouble free”
About ACE: 9.0 /10
Booked a midsize SUV but got a full size instead. It was very roomy but burned more gas.
About QEEQ: 10.0 /10
Very easy to book. Thank you.

Terrible Experience

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Compact SUV | Toyota RAV4 or similar
ACE
Calgary Airport(YYC)
Calgary
Canada
Reviewed: Mon, Jul 8, 2019
“I was given a huge dirty 4x4 truck, when I ordered a clean small SUV. Horrible experience.”
About ACE: 3.0 /10
I had to take a cab from the airport because the shuttle was "missing in action". The vehicle I ordered was not available. The vehicle I was given was filthy, huge, and stiff. Who wants to drive a 4x4 pickup around Calgary's and Edmonton's downtown cores? Lastly, I have knee issues...who wants to be climbing in and out of this huge truck. This was a bad experience.

G.Koprash

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Economy | Hyundai Accent or similar
ACE
Billy Bishop Toronto City Centre Airport(YTZ)
Toronto
Canada
Reviewed: Sun, Jun 17, 2018
“very good experience. The manager there is very good and helpful”
About ACE: 10.0 /10
Like: The manager was very good, upgraded my car, drove me to the airport
Dislike: young girl working when I returned was little snobby

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