Received a larger car than booked. That was good, but wasn't very clean. Rubbish in center console & numerous scratches on body. Booking, pickup, & drop off were all good.

It would be better if Ace gave their customers their local phone number to arrange pick-up from the airport. The 1800 number is just a recorded message. After a long flight it is frustrating to have to wait 40 minutes not even knowing if Ace will come to pick you up. Also had to wait for 20 minutes just to give my keys back at the end of the hire while they signed up new renters. They should have a dedicated staff member handling returns. When I finally got to the counter it took only 30 seconds

Yes the car exceeded my expectations. The wait for the shuttle took a while, but understandable. The counter wait was a while due to a high number of cars going out. The counter staff were friendly and explained everything clearly.

It gave a fantastic price and the car was of quality too.

Car was almost brand new. Top condition. Staff friendly and helpful. Additional insurance was offered, but we did not require it.

the waiting time for transfer service was the only slight issue , could be more frequent

easy to book