The car was a death trap. I have hired lots of cars and this was the worst.

Collection is not “a few minutes” from the terminal more like 20-30mins. Booked to return at 12noon, not possible had to be there at 9am if we wanted a lift to the airport. Car was old over 212,000km with a tired interior. Just about made it as a cheap run around but wouldn’t use again. Counter staff couldn’t care less, ended up having to get an Uber to the airport. Oh and all this having taken a $4k deposit.

All was great except we didn’t know we couldn’t drive to Sydney. Not advertised. Only unlimited mileage.

Terrible company. Cheap is the operative word - the car was unroadworthy - a banged up old Nissan - rear view mirror fell off an I had to fix it, window winder comes off in your hand. Then to add insult to injury they insisted on charging the collision excess of $4k to my CC. The bloody car would be lucky (on a good day) to be worth $500!! All quite shameful really from a company I can only describe as a shady dodgy operator.

I was a little long in the pick up, only due to the offer of an 'upgrade' which suited our needs better than the vehicle I originally booked. Fantastic, proactive advice was much appreciated and indeed, our vehicle was the best option for our large family. We will be back!

Platform fine, easy to use. Great email communication and clear.

Need to have a person in the office who has better customer service experience