Overall a very pleasant experience.

The overall service level is good, but there is still some upselling of services.

Very good. The only issue was the long queue when picking up the car. I returned the car at 3 AM and surprisingly, there were two staff members available to collect the vehicle. Very nice. I returned the car two days earlier, and the charges were fair. I liked it. It was a super small car, but it accommodated three of us comfortably. The trunk fit two 28-inch suitcases.

Big companies are generally reliable and don't push additional sales, but the waiting time was too long—had to wait an hour to pick up the car.

Hertz is quite reliable in the US. The default comprehensive insurance saves a lot of time when picking up and dropping off the car.

I had problems with the rented GPS, I had to use my Celular system because the rented GPS always out of charge or little crazy showing erroneous addresses.