Everything went well and the pick-up/return process was quick, easy and honest

The waiting time at the pick-up counter was even worse than Avis. Trust me, it is very bad.

We arrived on time to pick up our rental car only to be met by a sea of people waiting to collect their cars . Firstly, there were only 4 staff working and they each took around 20mîns if not more to serve each customer! No sense of trying to speed up to help with the ever growing queues! Once we had waited for 2 hours and 20 mins (!!!) we finally had our number called . We were then met by an incredibly slow, unapologetic and borderline agressive member of staff. When we asked for an explanation for the long wait and utter chaos, we were given no apology ( as the representative of ACE should have done in basic customer service ) and just an aggressive and rude attitude whilst we tried to collect our car. In the many years of travel and use of car hire companies at Bordeaux Meringnac airport I have never been treated so incredibly badly nor had to wait so long with no apology or basic customer service. I will never use this company again and will be sure to pass the word on amoung my contact , friends , family and anyone else who I know is looking for car rental .

The car was very beat up and the guy handing over the keys said he didnt cxare what state it was brought back in. The car stunk of spilt alcohol and there was a hole in the front divers carpet. It drove okay although there was no radio reception. Later found that the aerial had been broken off. Next day with my wheels turned outwards I realised the two front tyres were badly worn and probably illegal. I looked in the boot for the spare, but there was none. I could not find any details on the booking paperwork for a number to phone. Very disappointed, the rental was not cheap but I was given a third rate /unroad worthy car

Not use again simply because on picking car up, we were told that we were not covered for anything on car unless we paid €188 for their insurance. I had paid extra when booking the car for initially for coverage. They told me at counter it doesn’t count and we would be charged for anything wrong on return of car. We opted not to take it but puts an amount of anxiety on you during by whole holiday.

Terrible organisation. Looks cheap on the face of it but then they bully you into taking additional cover when you arrive. Had already paid for extra insurance on time of booking and was told this wasn't sufficient and was useless and was then charged an additional 176 euros on top of the £80 i'd already paid in additional cover. Would never use this company again.