Great service. Purchased full insurance on site. Returned the car smoothly after a minor inquiry regarding a broken side mirror.

The service was very good. They suggested buying a full tank of fuel at a low price. I said it wasn't necessary, and they didn't push further. When choosing a car, they directly told me that any SUV in that row was available. I've never driven a GMC before, so I picked it. The car was nice, but the handbrake location was a bit hidden, and it took me a while to find it.

Very good

The car keys were left in the car for us to pick up, but we didn't understand that initially and wondered why we weren’t given the keys directly. This should be explained more clearly. We felt quite clueless at first.

Like: Great selection of vehicles and good value.
Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.