All major car rental companies are consistent

Good

The staff was quite enthusiastic. When renting the car, they asked if I needed road assistance insurance. I said no, and they didn't push further. Very satisfied!

Like: Great selection of vehicles and good value.
Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.