good car for the money

My expectations were not met. I was mucked around on pickup with the paperwork and my car was not ready. I had to buy additional insurance which cost $25 per day.

Easyrentcars.com was an easy platform to use

It took a while to get our car. When we arrived, the car wasn’t ready to drive. Staff had to examine it and wash it. There were some small hiccups, but at the end, staff were able to accommodate us with a car we liked.

Great customer service experience.

Terrible service! 40 minutes wait for a Shuttle, charged $750 bond extra on pickup which was never stated anywhere, bad customer service.

Waited way to long and almost made me late for the wedding i was attending - drop off was late due to traffic and I was told I would be charged an extra day even though I waited 1.15 hrs at pick up

Shocking! We turned up at 11am after booking the car from 10am. This was done on purpose as we knew we would be running late to attend a wedding 1hr north of Wellington. On arrival at Ace pick up we where told we needed to wait as no cars where available. After asking for a different car, just anyone available, we were declined. Staff went in circles not knowing who could make that decision. After 15mins of this and no one giving us any clear indication of when and which car we would be getting, a couple happened to turn up and return a vehicle. This then sat around for some time until finally we began to put more pressure on the people at the desk. A decision was made that we could have the car in 15 mins once cleaning had been completed. After 15mins the car hadn’t been cleaned or was only half cleaned and so we asked for it in an As is condition. There was no apology or anything. Absolutely hopeless service. Certainly won’t be using Ace again and maybe therefore easy rent cars as I don’t know how if we could opt for supplier other than Ace in your matrix of finding a cheap deal for us. It’s a shame but our poor experience with Ace has therefore affected easy rent cars.