What a joke that they can re sell your paid for hire car if you are late to collect

make sure you bring all the required documents. passport proof of address within last 3 months credit card dvla check code

brilliant prices

Terrible service and very long wait for car. They would not accept my Amex card so I needed to make a payment to my Visa card as the deposit they asked for was GBP 1,260 which is ridiculous for a mini car. No Wifi available so I was forced to buy their insurance which was GBP 160 for the few days. I left feeling ripped off and will never use Goldcar again.

Your process is great and woks as advertised. Booked my next car with you already but with Budget/Avis.

You definitely get what you pay for - they are cheap for a reason. After queuing for 90 minutes in the office, every other customer had problems of some kind all to do with inflexible and unrealistic policies. After my 90 minutes in the queue, 25 minutes to process the transaction, I then had to queue for a further 25 minutes while the car was cleaned. All in all, I spent 2.5 hours to collect a car. Never again!

Cancelled at counter as the counter staff was not really helpful. Suggested we either pay an additional GBP 50 for full insurance coverage or GBP 1400 will be blocked from card which she said would not be released based on past experience. Disastrous experience.

SCAM SCAM SCAM SCAM !!!!!!! Avoid this company if you can . The GOLDCAR IS offering cheapest car to get the customer. Once you book the car with them They have hidden extra cost when you go to pick up your car . Even if you buy super protection they still not accepting . They want you to buy they’re insurance which will cost you £30 a day . IT’S absolutely nonsense. Avoid this scam company . I booked from the same app with EUROPCAR and they ask only for £250 deposit . GOLDCARD want to hold £1500 what is crazy amount plus £30 per day their separate insurance . Still I didn’t get my money back which I paid through the APP and they didn’t give me car because I didn’t want to pay £30 per day . The car I booked it’s was already insured with £1500 excess deposit....so the should bother about extra insurance because they hold £1500 for excess... SCAM SCAM SCAM SCAM AVOID!!!!!!!!!

Good customer service trying to solve the problem Patiently