Satisfied

Overall, I am satisfied with the service and the vehicle's condition. They recommended a higher-grade vehicle with a discounted price on-site. Additionally, perhaps due to language barriers, the explanations regarding insurance and vehicle inspection seemed a bit impatient.

Arrived to collect the car 16mins late and the car was no longer available. The existing booking was void and the onsite customer service forced me to upgrade in order to hire a car. Dropping the car off out of hours also needs to include an option for when the airport terminal is closed.

It was a super upgrade

I like the System but it’s not always the best value

All very smooth. Had problem with my credit card during the day as I couldn't remember pin. They listened to my problem professionally at all times.

All very impressed. I was particularly pleased to find affordable insurance where excess is covered. The industry needs to find a way to not then have to also block out the excess on a credit card at the desk. If it's covered then it's covered.