This car rental experience was the best I've ever had. Picking up the car was very convenient, and the company upgraded my rental to a Ford ESCAPE, which is a hybrid vehicle. The car was very new, extremely fuel-efficient, and a pleasure to drive. Returning the car was also very easy. I had rented the car for ten days but returned it a day earlier for other reasons. I had expected to be charged for all ten days, but to my surprise, I was only charged for nine days. What a delightful surprise!

Overall, it's good, but the explanation of additional charges was not detailed enough. I only wanted to add an extra driver this time, but when handling it on site, an additional fee was added without detailed written explanation, just a brief verbal mention. Upon careful review, I found that I could not cancel it by phone, which I believe is somewhat unreasonable.

The service was quick and professional, and they reminded me of several important things.

Like: We were offered an upgrade to a 2018 Volstwagon Passat which had more leg room and trunk space than the booked car. We were very happy with the fuel efficiency, how the car drove and quality of the vehicle.
Dislike: We were under the assumption that Hertz would fill the tank for us at their discounted rate, however didn't know that they would charge us for a full tank regardless of how much fuel was in there.