The service attitude was quite good.

The wait time at pick up was too long. The competitor cleared the line whilst only two customers were dealt with by Herrz. The car condition was not as originally noted, but was rectified when brought to the attention of staff. We were 45 minutes later than planned leaving the Hire car park. The drop off process was very quick and seamless. The car was very comfortable and perfect for our trip. Staff were friendly and polite.

The booking platform was effective. Once booking made, however, I continued to see recommendations for my booked dates on the app.

I think we got the oldest 7-seater of the Lot. Seats full of stains and after driving a few miles I noticed the brakes could need an overhaul. Didn't mention all of this, because if I did, this would definitely interrupt my Travelschedule. On top of this Hertz charged a Windscreen repair of which I could buy the whole damn Car!

No Complaints here!

At Abbottford airport , need more staff and staff need more training. I waited there for 39 mins in line and after 39 mins wait staffs said they don't have any car . Where other guy in staff talking to his co-worker chatting and laughing . Have no intention to serve customer, they said i made booking at other locations I have to go to other locations for pick pick up car. When i arrived other location my booked car was given to other people . Totally they don't care about booking I have to pick other car or they said i have to go back to airport I wasted almost 2 hours in just getting car. They give other which is more expensive .

Like: This Hyundai must have been one of the best cars we've had. 5 liters/100 km throughout the trip type thing.