The didn’t provide the car I booked (received seat aroma) The storage space of the car given was smaller then the car selected during booking. They weren’t able to provide the booked model and/or change the cargo had to work with what we got. Also due to limited staff check out process took very long

Although it was not the car I wanted, they gave me a better one, so I'm satisfied.

Picking up the car in Berlin was very convenient; it was just a few meters from my hotel in the city center. They offered an SUV upgrade for an additional 5 euros, which was nice, but since my driving skills are average, I decided to stick with a smaller car. The staff at Hamburg airport were quite indifferent, and they closed earlier than other rental companies on the 31st, at 4 PM, though my scheduled return time was 4:30 PM. So I returned the car through self-service and hope there are no other issues.

Nice car but bodywork in poor condition - scratches & dents everywhere. Most of this damage was not mentioned on the vehicle damage report when I collected the vehicle.