Pickup at San Francisco Airport is very convenient. You can choose any car, the condition is good, and the return process is quick.

Picked up the car at JFK Airport in New York. The model we booked was unavailable, so we were given a different one. We were pretty thorough when inspecting the car based on the website's instructions, which slowed us down a bit. Their attitude was just average. Fortunately, all the existing scratches on the car were documented. Their staff mentioned that this was beneficial for us as any new scratches wouldn't be our responsibility. Returning the car was quick, and even though we drove an extra 40 kilometers after refueling, they didn't make a fuss. Overall, very satisfied.

The car was great and the counter staff were very helpful and flexible - to the limit they could be given this booking was via a 3rd party (Easyrentcars) and any changes had to be via Easyrentcars.

Like: I know I got a great price and I got upgraded to a fantastic car. The staff was friendly and informative.
Dislike: I would book this service again. Rental car lines can always be long. There was only one guy working when i got in line but another lady came in and helped. The wait could have been much longer if there was nobody there to help.