Bad service at pick up counter

N.Beri

Italy

Reviewed: Fri, May 24, 2019

About Leasys: 6.0 /10

Not at all. It was one of the worst car rental experience. Our family of 5 with a child and 2 seniors were sent walking in the rain for almost 1 km to a garage to find out that the car we booked was not available. They gave us an alfa Romeo mid size sedan when we had booked an alfa Romeo SUV. Our luggage did not fit in it. Then we started arguing with them. After a long time, they gave us a Kia sportiva which I was trying to explain to them is not an alfa Romeo. I expected at least an apology but all we got.is.a.shrug of shoulders. They said we should.take up thematter with the broker who booked the car.

About QEEQ: 9.0 /10

Leasys

Rome

Italy

Standard | Alfa Romeo Stelvio or similar

1 days rental

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Reviewed: Tue, Jun 25, 2019

“Having to pay extra money for picking up the car a hour later than said is disgusting.”

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