I've been using this car rental company for the past few years.

Counter executuve should have told about the toll. Thankfully the executive during the return helped me and saved from a massive toll fees.

Thrifty did not have the class of car requested and said the Jeep Grand Cherokee was an upgrade even though that's what you had listed.

Like: I love the truck and I didn’t want to let him go. Wish I could have bought him!!
Dislike: I didn’t like that there was no section numbering 11 and the ladies in the booth weren’t helpful until the 3rd time walking around the parking lot and me telling the ladies there were no trucks a gentleman walked up and asked if I needed help and got a truck delivered right away from the back after he saw me and my 11yr old daughter desperately looking for the truck section.