A very nice black guy assisted us. There weren't many people, no queuing.

There were many people in line, but the service was still very good, and the car selection areas were clearly divided.

The airport shuttle bus takes you directly to the location, which is very convenient. The store has many self-service machines for picking up the car, making the process very easy without long lines. You print out a slip, and a dedicated counter will handle the process. They don't constantly push insurance, and the staff is very friendly.