Both processes (pickup and drop off) went smoothly and relatively quickly, especially, drop off. I've exchange the emails with the drop off staff (prior to drop off) to find out the exact location. Responses were quick and helpful. One minor thing - they didn't tell me that their office is on the 4th floor of the car park. It took us an extra 5 min to find out when we arrived

Price protector didn't work its magic...

The car was a little tired, and had no air-conditioning.

Price drop protector saved us a few ££ which was very handy!

I think the above says it all. Almost 3 hour wait and no apology from anyone , terrible organisation and then got charged 40 quid extra for a quarter tank of petrol for a car that costs 50 pounds to fill up.

Once we’d found the desk there was no queue and we were served immediately. However!! When we dropped the car off we were told we had parked in the wrong place even though it was a Sicily by Car (no. 44) space and we were told to move it to next to the office. We needed to catch our flight and found this unreasonable!! So we left the keys and walked away. Slightly unnecessary demand from the staff member.

Clear pricing and easy to use