Smooth

I accidentally brought the wrong documents and didn’t have my actual driver’s license with me, but the front desk staff were super nice and got the manager to review my case on the spot so I could still rent the car. Everything went smoothly and I was really happy with the whole experience.

We arrived on the shuttle from the cruise terminal to the airport, so there was a bit of a wait when a whole busload showed up at once. But when it was finally my turn, the check-in was almost unbelievably smooth. I walked into the lot focused on finding the “Hyundai” I’d booked and couldn’t see it anywhere. Then I hit the button on the key, and boom—the Mustang convertible right next to me lit up to say hello!

Few people were waiting.

The service from large rental companies is top-notch. I booked a mid to large size SUV from the Ford Edge group, but they didn't have any available, so they upgraded me for free to a 7-seater Chrysler from the MPV group. Although I actually wanted a Jeep Grand Cherokee, unfortunately, they didn't have any either.