The overall service was excellent. They explained the basics of operating the car, how to open the fuel cap, which type of fuel to use, the exact location of the return office, and who to contact and what to do in case of an accident. Everything was thoroughly explained. The car was spotlessly cleaned, both exterior and interior. The vehicle's mileage was around 27,000 kilometers, which was reasonable, and the engine power was sufficient.

When I arrived, Hertz was the only company with customers. There was someone completing their process ahead of me. An employee from Thrifty came over to assist, and everything was arranged fairly quickly.

The car we booked was not available. We were given an upgrade with no extra cost. The car was brand new. The staff who attended to us at pick up and drop off were efficient and friendly.

Easy booking. Love it

Car conditions getting old.

Very basic counter. Very old car with lots of scratches, lots of KMs, etc. Not the type of car that you expect when you are paying for a Hertz that has a premium price attached to it.