Overall very good experience

Had an awful experience with their roadside assistance and some of the customer service staff over the phone. Was not explained in a lot of detail how to use an electric car, despite letting staff know it was my first time. Was given a pamphlet, however the process of using the charging ports was horrible. Needed to ask for help on the street in Bologna as I was stranded for hours. Staff over the phone told me roadside assistance could not help me until the morning as nothing was available. Was told to 'ask someone on the street' for help, hung up on twice when I told them I did not speak Italian, and got told there was nothing they could do. I did speak to one man who was helpful (Vard), however the towtruck that was ordered for me did not come in the expected time slot, and I was only able to get the car working from kind strangers on the street.

Booking process and level of insurance provided through site was fine.

Car was full of white waterspots and the front was not cleaned well. Although with only 3900 km on the colck had many scratches especially the interior. There was some rattle from the undercarriage of the car as well. Otherwise ok. They did not specify where to dropoff the car (what lot number to be parked in). It would help if there were any sighs at arrival hall where their office is, since it is in another building on the other side of the airport.