the care was not in perfect condition. I also requested to pick the car one hour before the booking time and it was absolutely impossible (they asked me to pay an extra 150 euros for anticipating the time)...

Rude and discourteous staff. Coerced me into buying extra insurance I did not need. Lied openely about not beng able to use my debit card. Giluia who was at Pisa terminal for Goldcar was the worst person I have ever experienced whilst renting a car. I rent weekly for work and to date this has been my worst experience ever. I have made a formal complaint and wish my 370 euros to be refunded.

They sold an insurance that was not neccesary, a complete scam, they did not answer the phone, impossible to contact them, they didn´t allow to change the time of drop off, TERRIBLE COMPANY, THE WORST EXPERIENCE I´VE EVER HAD WITH A CAR COMPANY.

They charged me an extra for diesel vehicle, what I didn't request

Good service

The member of staff I dealt with was rude and pushy. She tried to sell me an additional insurance when I had already purchased a similar one through the Easyrentcars website. She implied that the insurance I had purchased was unlikely to pay out, in case of an accident. Only at the end she explained that what she was offering was optional. Moreover nobody came out to check the car with me and I was left to find the car by myself. They were instead very thorough in checking the car on my return. I won't use this car rental company again

The booking process was really easy, really good service