First..

The value car rental charge more money dor tax was 3.99 daily in adicción already pay.

i chose a car and price and de value rental charge more money

the car was old and hardly had any fuel.Person at pick up counter was nice to replace for a better vehicle

Staff was excellent, especially Bella.

Being located at a Holiday Inn was strange. When I got on a shuttle for the airport @ 5am, I had waited for about 25 mins. I was the first passenger in line and by the time the shuttle to airport provided by Holliday Inn arrived there wasn’t enough room for everyone waiting. After boarding and having people that would have to wait for 30 mins for the shuttle to return the driver asked if there was anyone on board that was from the car rental company, if so we had to exit! To be honest I didn’t say a word because if I had to wait again I might miss my flight. The car rental assured me that there would be no problem using there shuttle because they didn’t open until 6am but unfortunately that proved to be false. The family group of 6 that had just dropped off there car and had to get to the airport where told they would have to wait until there was room left once hotel guest had been taken care of. Over all I really liked the rental company and my car but not having a shuttle running if there own before 6am was unacceptable and caused a big problem.

According to the emailed reservation confirmation from Easyrentcars the amount due at pickup was $18.64 (including taxes and surcharges). However, I ended up having to pay around $240! The biggest surprise fee was $109 for a collision damage waiver which I was told nothing about before hand. I believe telling the customer that they will be paying $19 at pickup and charging them over $200 is highly unethical.