The waiting time in line wasn't too long, probably because of the timing when I arrived.

Taking the tram to the car rental location at San Francisco Airport was very convenient.

The overall service was acceptable, but the repeated attempts to upsell vehicle upgrades were a bit annoying. I originally booked a Toyota Corolla or expected a Ford Focus, as I was traveling alone with only a medium suitcase and few personal items. Considering urban parking, I felt a compact car would be more convenient. However, after persistent upselling by the staff, I opted for a Hyundai Sonata Hybrid instead. The performance of this Hyundai Sonata Hybrid was somewhat disappointing. The fuel consumption was not low either, as a full 55-liter tank could only cover a bit over 500 miles, roughly 800 kilometers, on the highway. While it performed adequately on flat city roads, it struggled significantly on uphill roads in national parks and similar mountainous areas.

The staff, who was Black, insisted that I buy more insurance, which felt unnecessary.

Zero problems. Nice car and very clean. Pick-up and drop off were fast.

Seems like I got a good deal on the booking platform.