It took a long time to pick up the car, but the return process was very quick.

Shuttle pick up time was longer than expected. Shuttle driver and counter staff were very polite and friendly. More shuttle service and additional counter staff will be helpful for faster customer service.

It was very easy to book online.

Ridiculously slow service both upon arrival and departure was even worse It took over 45 minutes from the time we dropped off vehicle b4 the shuttle driver arrived to bring us to the airport

The car was very nice, not so clean, very spacious and it work very well in the freeway.

Customer service was terrible. The shuttles to get from the airport to the rental place were very full, so we had to wait a lot to just get to the rental location. Then, we had to wait even more there to get out our car. In addition, they made a mistake when preparing our car, so we were charged twice, although the fixed it in the end, it was an inconvenience.

The process to rent a car was seamless, however since Routes was not that good, I wish there was a better way to see what people have to say about rental companies before renting a car.