Impressive goods and service

Of course there was a surprise fueling charge regardless of weather you chose to return the car full or empty. This charge brought my total for the rental up to $100 for the week. This was still a really good price.

Price drop protection saved me $20. It was awesome.

A lot of extra fees: car regular and service fee 23€+49€ fuel fee Plane landed 3 hours early and car was not available unless I cannot aid 36€

From the beginning the vehicle was not ready, even though I had a reservation for 6PM. I had to wait one hour and twenty minutes. Expect to pay many additional charges. For example, if you decide to take the vehicle for 1 day to another country, they charge you $7.50 for the days of your rental contract (not the days you take the vehicle out of the country [suppose I rent for 30 days in Madrid and want to go to Portugal for one day, they charge you for the 30 days]). They also charged me 26 euro for a “service” fee, which I thought I wouldn’t have to pay since I brought back the vehicle full, but they didn’t care and didn’t want to change the contract “full to empty” to “full to full”. Very unhappy with firefly

Great

The hidden fees were not as expected, and quite disappointing. Additional service fees and holds on a credit card seem to be extreme. A credit report check or something less related to almost $1,000 in holding fees is too large - even if they are typically returned. The parking details in the specific area were not as clear as well.

Like: The car was amazing. It happened to be old, but I didn't mind
Dislike: I didnt like that I couldnt renew my car for additional days without coming back.