The rep Rashad was excellent but car smelled of cigarettes and had burn

The counter staff never got the info from your agent that our plane was landing at 2:20 instead of 1 They wanted to charge us extra and then they realized it was less than a 2 hour difference. I was not aware that we needed to bring our insurance card. The list was not clear.

Booking was easy

For me the pick up and drop off process on the rental car went smoothly and efficient.

Online process for booking and pre-payment was simple and easy. Easirent was picked due to its low competitive price.

The car had a vibration when driving and was in need of service. I waited for 45 minutes to be picked up while every other rental car shuttle passed me by several times. This is the only rental company I have ever used where I had to provide my personal auto insurance policy information. This is another RIDICULOUS policy. I have a Sunpass account and ABSOLUTELY DID NOT appreciate being forced to pay Easyrent for Sunpass even on days i did not need one. Your toll and other policies are RIDICULOUS!! and reason enough for me NEVER to rent from Easyrent again.

This was the second time using this rental company and the last. The check out is ridiculous long, no where near the offset of the price. The car wasn't clean. Really bad.

Took too long to pick up from airport. Spend an hour with an agent who tried to make it difficult to rent with out additional insurance. Said that I have to get SunPass or I will be ticketed.