Good, the service was very nice. There were a few more people during car pickup. The car provided was brand new, with less than 5000 km mileage, diesel engine, and very easy to drive.

Quite satisfied. They offered insurance on-site because we only paid part of the cost online, so we decided to buy it after calculating the total expenses, which were reasonable. The staff on-site were also very patient in explaining everything to us.

Good.

The pickup point n Bologna airport was difficult to locate. The staff at the pickup desk disputed that my booking included the one-way fee even though the contract clearly stated it did. They tried to charge me an additional one-way fee. This held up the booking by 30 mins.